Lucas – AI Hospitality & Travel Concierge

Overview

Providing 24/7 guest support, managing reservations, and handling service requests can be overwhelming for hotels, travel agencies, and hospitality businesses. Travelers expect instant assistance, personalized recommendations, and seamless experiences, but maintaining round-the-clock customer service is costly.

Meet Lucas, your AI-powered Hospitality & Travel Concierge, designed to automate guest communication, reservation management, and upselling services—all through voice interactions.

With real-time availability checks, personalized assistance, and deep integration with hotel and travel platforms, Lucas helps businesses optimize guest satisfaction while reducing operational workload.

Roles Replaced by Lucas

• Hotel Receptionist (First Contact)

• Travel Agent (Basic Inquiries & Bookings)

• Guest Relations & Concierge Representative

• Customer Support Agent for Airlines & Hotels

Key Features & Benefits

• 24/7 Guest Support via AI Voice Agent – Lucas handles guest inquiries, booking modifications, and service requests through natural voice conversations.

• Automated Reservation & Service Management – Manages room, flight, and service bookings via phone calls and updates systems accordingly.

• Personalized Travel & Stay Assistance – Provides real-time information on hotels, flights, itineraries, and local experiences.

• Effortless Upselling & Revenue Optimization – Offers room upgrades, premium services (spa, tours, transportation), and late check-outs.

• Integrated Check-in & Check-out Assistance – Handles pre-arrival instructions, digital check-ins, and automated checkout reminders.

• Supports Multiple Languages – Ensures a seamless guest experience for international travelers.

• Deep Integration with Hospitality & Travel Platforms – Works with Booking.com, Expedia, Guestline, Mews, Cloudbeds, and airline booking systems to manage guest services effectively.

How Lucas Works

Handling Guest Inquiries & Travel Assistance

1. A guest calls the hotel, airline, or travel agency with a request.

2. Lucas responds instantly, providing real-time information on bookings, hotel policies, and local recommendations.

3. If the guest requests a change in reservation, a service request, or additional assistance, Lucas processes the request through direct API integrations with hotel and travel platforms.

Managing Reservations & Service Requests

1. Guests can modify or cancel bookings via an AI-powered call.

2. Lucas checks availability, updates the system, and notifies both the guest and the business.

3. If a guest needs room service, airport transfers, or special requests, Lucas forwards the request to the appropriate department automatically.

Boosting Revenue Through Upselling & Loyalty

1. Pre-arrival – Lucas offers premium upgrades (suite selection, VIP packages, spa services).

2. During stay – Suggests local attractions, dining reservations, and personalized experiences.

3. Post-stay – Collects feedback and promotes loyalty programs or future discounts.

Example Tools Lucas Integrates With

• Hotel & Travel Booking Systems – Booking.com, Expedia, Guestline, Mews, Cloudbeds

• Airline & Transportation Systems – Amadeus, Skyscanner, major airline booking APIs

• Customer Communication – Twilio Voice, WhatsApp API, SMS notifications

• Scheduling & Calendar Systems – Google Calendar, Outlook

• CRM & Loyalty Programs – Zoho CRM, HubSpot, Salesforce

(These are examples—Lucas can be tailored to your existing travel and hospitality tech stack.)

Who Benefits from Lucas?

• Hotels & resorts needing 24/7 AI-powered guest assistance.

• Travel agencies automating client support and itinerary changes.

• Airlines & transport services managing high volumes of customer inquiries.

• Luxury hospitality businesses focusing on premium guest experiences and VIP upselling.

Why Choose Lucas as Your AI Hospitality Concierge?

• Reduces front desk & call center workload by up to 60%.

• Enhances guest satisfaction with instant, AI-driven support.

• Increases revenue through personalized upselling & service recommendations.

• Works across major hospitality and travel platforms, ensuring full automation.

Enhance Your Guest Experience with Lucas Today!

📩 Request a Demo